Zen and Team Mental Models

by Niki on July 27, 2009

If you want to get your team on the same page, Zen can help. This is because the organization of information on the board is a clear representation of a project’s status. This makes it easy to understand a project at a glance, creating a shared "mental model" among members of a team. A mental model is a representation of knowledge that is used to describe, predict, and explain behavior.

Team member often differ in their mental models due to a lack of communication and differences in attention or awareness. The problem with differences among members of a team is that shared mental models lead to better performance (Lim & Klein, 2006), so increasing shared mental models by using Zen will likely increase your team’s performance.

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